FAQ | stationelephant


Do you test on animals?
No way! All of our products are tested on humans only. We love animals, and it is very important for us to stay cruelty-free. Because of that, we choose not to sell our products in countries that require animal testing.

What is the difference between perfume oil, fragrance oil, and body oil?
There are basically two types of oil. The first type is any oil that can be used on the body. The second type is oil that is not meant for the body and must be used only for another primary use (for example, creating candles and soaps).

What is the shelf life of your oils?
Our oils do not contain any alcohol or water, therefor the problem of evaporation does not exist. Please, keep oils away from extreme heat and sunlight and they will last an extremely long time. The only detail that may change is the color. Some oils even develop a deeper scent over time, called marrying or maturing.

Where do you source your materials from?
The majority of our ingredients are sourced from within the United States. We do research to make sure our ethics align with those we source from.

Are your products gluten free?
Yes, all of our products are gluten free, and do not come in any contact with gluten during production.

Do your products contain any nut oils?
Our Perfume Oils contain Fractionated Coconut oil. Coconut is not a botanical nut; it is classified as a fruit, even though the Food and Drug Administration recognizes coconut as a tree nut. While allergic reactions to coconut have been documented, coconut oil typically does not irritate people with nut allergies, but we recommend consulting your doctor first if you have a nut allergy.

How soon can I expect my order?
After an order is placed, please allow up to 3 days for your order to ship. We handcraft each item we send out. This includes creating, bottling, labeling, and shipping. Handcrafted items do take a little longer to produce than mass-produced items. Please let us know if you need an item by a certain date and we will always do our best to accommodate your needs.
For U.S. Orders: After shipping, please allow another week for your order to arrive. For International Orders: Please allow up to four weeks for your order to arrive after shipping. Usually it will arrive sooner, but customs departments do have the right to hold items and there is not much we can do about this. Also, we do not pay for anything to be released from customs to you.

Are your products made in the U.S.?
Yes, all of our products are hand made in our small production facility in New York City.

Can I use more than one discount code at checkout?
At this time, we can only allow one discount code per order.

Do you offer free shipping?
Yes, we do offer free shipping for your purchase $75 and more in the continental US.

Do you offer samples of your fragrances?
We gladly include a free Sample with every order.

Are your perfume oils all natural?
While it is impossible to make the broad range of fragrances that we make without using some synthetic ingredients, we strive to make oil perfumes as natural as possible. The active fragrance ingredients in our scents, while secret, contain a combination of synthetic and natural ingredients, all in concentrations deemed safe for use on the skin.

What are the ingredients I your perfume oils?
Ingredients: Fractionated Coconut Oil (from renewable sources) a proprietary blend of Essential Oils, Natural Extracts and Resins and Fragrance (Phthalate free), Vitamin E.
Our perfumes do not contain Alcohol, Artificial Colors, Parabens, Phthalates or Mineral Oil.

How should I use your perfume oils?
Roll-on perfume is applied to the same general areas of the body as perfume in regular bottles. These commonly perfumed areas include the throat, the wrists, just under the ears along the jawline, and the collarbone. Gently roll the tip of the bottle over an area of the body. A drop or two at most should be all you need. Unlike conventional perfumes, our oils are alcohol and filler free, so it may take a minute or two for the slowly warming scent to emit its full bouquet. The fragrance will be smoother and better balanced than any alcohol-driven aroma and well worth the wait.

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